Privacy at Factory Sound

Privacy statement

1. We respect your privacy
(a) Factory Sound Sales Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988. This policy sets out how we collect and treat your personal information.
(b) “Personal information” is information we hold which is identifiable as being about you.

2. Collection of personal information
(a) Factory Sound Sales Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
(b) You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
(c) Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information
(a) Factory Sound Sales Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information
(a) Factory Sound Sales Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
(b) Factory Sound Sales Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail (postage).

5. Disclosure of your personal information
(a) We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
(b) We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
(c) We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Factory Sound Sales Pty Ltd, https://factorysound.com/, its customers or third parties.
(d) Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to USA.
(e) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
(f) By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information
(a) Factory Sound Sales Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
(b) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information
(a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at marketing@factorysound.com.
(b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy
(a) If you have any complaints about our privacy practises, please feel free to send in details of your complaints to Factory Sound Sales Pty Ltd, 75-85 York Street, South Melbourne, Victoria, 3205.
We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy
(a) Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website
(a) When you visit our website
When you come to our website (https://factorysound.com/) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
(b) Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as (but not limited to) Google Adwords, Facebook ads, and from time-to-time we implement use of the Facebook Pixel. These ads may appear on this website or other websites you visit.
(c) Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Factory Sound Sales Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

Email list – Factory Sound INFO POOL

Factory Sound has never and will never sell, rent or distribute our InfoPool database information to any other company.

Longtime Factory Sound customers know that we are fiercely independent, and we protect not only your information, but also our own livelihood. To ensure the integrity of our ’email contacts’, we partnered with Impact Data Pty Ltd in 2007.

Impact Data are a secure service provider who take steps to ensure data security including use of industry leading hosting providers in Australia and the United States.

If you would like to receive a copy of your personal information stored by Impact Data, or to ensure its accuracy, please click here to submit a request.

Factory Sound collects personal data responsibly at point of sale, and during the quoting process – whether this discussions have happened in store, via telephone, or via email inquiry. This information is kept inside our point-of-sale software, not inside our sales staff personal address books. We do this to ensure that quotations are accurate and if any further discussions are required before a purchase is completed, our sales staff have all the necessary tools to make follow-up contact, including telephone and email references – regardless of who is helping you through the process.

Should you be concerned about any of your personal data stored at Factory Sound, please contact marketing@factorysound.com or call 1800 816 244 and talk through your concerns.

If you ever wish to be removed from the InfoPool list, simply send Factory Sound an email and you will be promptly removed.

Please note – when you click ‘subscribe’ on our home page, your first name, last name, email address are sent to our portal at Impact Data, via a secure (encrypted) connection.

A note on spam

Factory Sound DOES NOT deliberately send unsolicited email. If you are receiving emails from InfoPool@factorysound.com, it means you have submitted your email address to us during one (or more) of the following occasions:

1. You gave it to us at Point of Sale
2. You subscribed via our website
3. You registered for one of our sales
4. You swiped an information card at one of our trade show appearances
5. Somebody else used your email address for any of the above bullet points of points 1-4
6. You have purchased an item from our webstore

If you believe you are receiving emails in error, please either hit the unsubscribe button at the bottom of the relevant email, or read it and take advantage of our special offers!

Please ensure you have read PRIVACY STATEMENT (see above).