Terms & Conditions

Thank you for browsing Factory Sound online. Please read through our terms and conditions before placing your order. If you do not accept our terms and conditions, you will not be able to complete your online transaction.

Any enquires and sales made at Factory Sound must be made according to the special conditions as listed herein. Whilst every possible effort has been made to ensure the information contained in this website is correct, Factory Sound will not be held accountable for errors in the upload of models, prices or specifications – no exceptions.

Prices marked as RRP are Recommended Retail Prices – that is, the price suggested by each relevant importer/wholesaler. All other prices not marked as RRP are the special prices offered by Factory Sound – our way of helping the professional audio community and creative artists as much as possible. Schools, Government bodies and corporations who choose Factory Sound as their preferred supplier also qualify for our great pricing.

All parts of this website, including blog posts, information, products images, illustration, artwork and other graphic materials, plus Factory Sound name, logos and trademarks, are the property of Factory Sound and are protected by copyright, trademark and other intellectual property laws. Any such content may be displayed and printed solely for your personal and non-commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of Factory Sound.

E&OE. Again, Factory Sound cannot promise or represent that this website is 100% accurate or free from errors or omissions. Thus we reserve the right to make any necessary corrections. Should you need specific clarification on products or advice, contact us via telephone, email or simply come into Factory Sound.

Factory Sound reserves the right to reject an order if, in our sole opinion, it is unacceptable.

Payment for your order can be made via our secure checkout pages using Visa, MasterCard or PayPal. Card charges will appear on your statement as “Factory Sound Sales P/L”.
Your credit card payment will be taken at the point of processing. Should a problem in supply occur, your payment method will be refunded as swiftly as possible.  The refund may take a day or two to show as cleared funds on your account, depending on payment provider.

International Orders – Factory Sound can and will only supply to Australian individuals, companies, schools, government departments, bands, houses of worship, etc. No overseas orders are permissible. Please note, Tasmania is definitely considered part of Australia, but New Zealand is not.

To the maximum extent permitted by law Factory Sound disclaims all warranties with regard to the information and applications contained on the website and your use of the website, including all implied warranties of merchantability and fitness. In no event shall Factory Sound, our contractors, agents, or employees be liable for any damages whatsoever (including special, indirect or consequential) arising out of or in connection with the use or performance of the website whether in contract, at common law or in equity, or on any other basis.

These Terms and Conditions do not exclude any liability which any law requires Factory Sound to accept. Should Factory Sound become liable for any breach of any such condition or warranty, Factory Sound’s liability shall be limited at its option, to any one or more of the following:
(i) in the case of goods, to any one it determines of the following: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring goods; or payment of the cost of having the goods repaired; and
(ii) in the case of services, to either supplying the services again or payment of the cost of having the services supplied again.

For additional reading, please look over our warranties, returns and refunds statement.

Security – At the time that you place your order and are asked to supply personal information you enter a secure environment. From that time, the link between your Web browser and the Factory Sound online shop will be protected using a security certificate. This will be obvious, as indicated by the appearance of a padlock on your browser. 
Please note that credit card numbers will not be stored on the web site and will never be made publicly available. All information concerning your order is encrypted and can only be viewed by members of Factory Sound directly responsible for the collation and shipping of your order. 

Stock Availability – Factory Sound will endeavour to supply all items publicised within our online store. Products will be removed from the online store as soon as Factory Sound becomes aware that those items are unavailable. However, there may be unavoidable occasions when:
(i) All or part of your order cannot be fulfilled immediately, or
(ii) All or part of your order cannot be fulfilled at all.

Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.
Where part of your order cannot be fulfilled at all you will be advised as soon as possible by email or telephone.
All products with a limited sales period displayed in the Factory Sound online shop will have the end-date clearly shown.
In the event where a product which does not have a specified sales period becomes unavailable due to unexpected or high demand, and that item is ordered by you before Factory Sound has withdrawn that item from the Factory Sound online shop, Factory Sound will not be held responsible for inability to complete that order.

Special Order Items – Items indicated as ‘special order items’ will be ordered in especially for you, after . Once the order has been placed with our relevant supplier, your order cannot be cancelled, nor can any refund be made if you change your mind.

Expected Delivery Standards – Factory Sound will endeavour to dispatch all orders within 1 working day of receiving the order and endeavour to deliver all orders within 3-7 business days from receipt of order. Where some items are on backorder, an open dialogue will continue until all items have been received by Factory Sound, shipped and the order has been fulfilled. As such, items may be delivered to you individually and/or separately.
Order consignments will ship via StarTrackExpress, Australia Post, or a variety of local and instant couriers, depending on the best result as determined by Factory Sound logistics. 

Incorrect Details Entered – Please note that acceptance of your order implies that we will fulfil your order within the time specified above in the Expected Delivery Standards.
The following situations are exceptions:
(i) if and when incorrect payment details, including credit card details, are supplied;
(ii) where correct credit card details are supplied but funds are not approved.

In the event that you supply incorrect payment and delivery details, Factory Sound will take all reasonable steps to contact you using the personal details that you have provided. In the event that your supplied contact details are incorrect, however, Factory Sound will not be held responsible for not fulfilling your order, nor for being unable to advise you that this is the case.

Returns and Exchanges – Make your selections carefully. Late night online shopping can be fraught with dramas if you’ve had a few too many of the ambers or reds. Make no mistake, any product that is not of acceptable quality or is faulty will be replaced or a refund provided, however if you simply wish to change your mind, Factory Sound under no obligation to provide a refund or exchange. 
Have a closer look at our Refunds and Returns page, as outlined by the Australian Consumer and Competition Commission.

Minimum order value – note that a minimum value of AUD $10.00 applies to all Factory Sound internet orders.

GST – Unless otherwise indicated, all prices are inclusive of Australian Goods and Services Tax (GST). Factory Sound will issue a compliant tax invoice with your order.